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Welcome to HelloSPY FAQ Page - your first stop for answers to all your HelloSPY questions. From assistance with logging in, installing, to viewing data, there's help and instructions for complete HelloSPY service here.

What if I can not find what I'm looking for? If you can not find the answer to your question, then contact our Support Team at or click on Contact Us at the bottom of the page.

About HelloSPY

What is HelloSPY? How does it work?

HelloSPY is a background smartphone application that secretly records and logs SMS messages, Call history, Contact list, Photo, Web visited history, Apps usage history; tracks GPS locations of the phone in real time and displays all recorded locations on a convenient map. The software will be installed into the phone that you wish to monitor. However, you have to have the target phone in your hand at least 1 time to download and install HelloSPY into. All settings may be adjusted remotely anytime online right from your Online Control Panel. After the installation process completed, all data, even those deleted, uploaded to your private Control Panel account which is available from any PC or phone browser.

Attention:The target phone must have access to the Internet, and be compatible with HelloSPY. Check if your mobile device is supported.

Why should HelloSPY be the best solution?

Keeping track of employees' mobile phone usage, seeing who your children are contacting from their phones, back up your own phone data in case the phone lost or broken, tracking down the thief in case the phone get stolen are among the most popular uses of tracking software.
Reasons to choose HelloSPY
Exact and live: customers are able to see all activities of target phone 24/7 nearly real time, from the online control panel.
Effective: HelloSPY is the most effective app available to meet the customers' needs, meanwhile, easy to use
Simplicity: the solution is superfast and easy enough to be used by beginners and veterans alike.
Value: HelloSPY app represents excellent value with acceptable price


What phones does HelloSPY work on?

HelloSPY currently supports:
Jailbroken iPhone 3G/3GS/4/4S, iPad, iPad2 The New iPad
Android phones 2.2 and above

Installation and removing

Why is not HelloSPY listed on the AppStore?

HelloSPY reads all your internal iPhone information and upload it to site to read them on a comfortable interface. There is no way that Apple allow third-party programs to read this data this way.

How to install HelloSPY into target iPhone?

Open Cydia > find HelloSPY > install.
Open Springboard > tap HelloSPY icon on the application screen
Sign up to bind this device with an account
Tap Hide HelloSPY

Attention: Once you Hide HelloSPY, all icons, files, source of HelloSPY will be hidden from springboard, Cydia. No one can open it again. Only you can configure or remove it via your secured online account.

Can I install HelloSPY remotely?

No. You will need access to your iPhone at least the first time you install HelloSPY. Once install HelloSPY, you will be able to track all the SMS messages, locations, calls ,URLs etc, remotely using HelloSPY Control Panel from your computer.

How to remove HelloSPY?

BecauseHelloSPY does not appear in Cydia, you must log in to your account to remove it. In page Setting, part Uninstall HelloSPY, insert password of your account, then click Uninstall HelloSPY to remove HelloSPY remotely. Be careful, once you have removed HelloSPY, you have to get the iPhone in your hand once again if you want to re-install HelloSPY.

How to move my iPhone to another email address?

1. Remove your old account (this action will remove HelloSPY in target iPhone also)
2. Reinstall HelloSPY to your phone
3. Sign up with new email address.
Attention: Old data and license in will be deleted. Therefore, do not forget to back up your data and download to your PC before removing your account. If you want to move the target device to another email address included with previous data and license, please contact our support team.

Internet connection and Service provider

Why does target phone needs internet access?

Target device requires the Internet access to send logged data to your online control panel.

If you aren't capturing any data, the Target phone will still need some form of If you are not capturing any data, target phone still needs some form of the internet to synchronize settings from your online control panel. Aside from reporting the captured data, it will also need the Internet whenever you need to turn off unnecessary features or even if remove HelloSPY from target phone.

You will need internet access on target device to utilize all functions and keep a reliable reporting schedule.

What if target phone does not have an internet connection?

If your target device is a GSM phone that takes a SIM card, you can always use a SIM card with Internet access (even a cheap prepaid SIM) just to get the software installed and setup, and then swap it out with the Target's own SIM card later. Without internet connection, all features will still work, but HelloSPY will not be able to report any captured data (SMS, Call Logs, Email, Location) to your online account except for Auto Answer feature. HelloSPY will save logged data and wait for be uploading when the target phone have an internet connection.

Is the internet access log visible on the phone bill?

The phone bill may reflect only an amount of GPRS data transferred or the time consumed, no indication of what applications used. That is why it makes HelloSPY impossible to detect.

Does HelloSPY support my phone service provider?

HelloSPY runs on all supported phones regardless of service provider, or location. You have full access to HelloSPY data whether the phone is across town or the world. The only requirement is that the phone should use a supported operating system and have a working internet connection.

Can I install it using one SIM, but then give the phone to someone who uses another SIM? / Can I change SIMs?

Yes. This is also a way to install HelloSPY into target phone if the original SIM does not provide internet access.

If you intend to use features which need internet to report data to your online account such as SMS, Call, GPS tracking… then you will still need an internet connection available on target phone after switching to the original SIM.

We recommend that you test the software after changing SIM cards of different networks.

View and download data

How do I see the SMS, Call Logs and Location tracking information?

Using the user-friendly control panel, you can see data in easy-to-read format.

All activities on target phone are logged and available 24/7 in your secure HelloSPY account.

Some data in my account seem to be lost. What happens?

Data older than 15 days will be deleted. You should back up your data to your computer regularly. Go to page Setting, here you can export data to CSV for download. HelloSPY sends the download link to your email.

Prices and payment

Is HelloSPY free?

No, HelloSPY is a commercial product. But it is quite affordable! We also offer trial 48 hours package with all features. After trial time, if you are not ready to purchase, you can still use GPS tracking, remote adjust setting and uninstall for free.

What payment methods does HelloSPY accept?

You can pay either by:
- PayPal
- Credit card: Visa, Master Card

How do I receive the software?

- For IOS, you can download and install HelloSPY directly from Cydia.
- For Android, you can download direct link from our website

Privacy and security

Does HelloSPY show an icon or something on target phone?

It does not. HelloSPY is totally silent. Nothing display on target phone.

How can I tell if HelloSPY is on my phone?

No way.
Unlike our competitors, HelloSPY does not use any SMS commands appearing in the target phone's message folder for getting the app working.
The weight of the activity data, uploaded to the server, goes up to 100kb, thus being totally unnoticed by the target phone user on their phone bills. Regarding another important issue, HelloSPY research shows a proven record of minor battery power consumption so that target phone works its normal hours.
It means, there is no way to detect the HelloSPY program. It is managed online without noticeable interaction between the server and the phone.

Is my privacy protected?

We do not record, store, transmit or resell any customer’s personal information.
Moreover, HelloSPY uses active security policies that ensure complete privacy by encrypting all confidential activity logs.


Do you provide technical support?

We provide 24/7 technical support to all clients. Our Support Team can be easily reached at can also start a tracked support request by sending a message here . We will reply within 24 hours.

Quick Features List

  • Track Phone Location
  • Read Phone SMS Remotely
  • Read Phone Contacts
  • See Call History
  • Track Internet Browsing History
  • See All Photos Captured
  • Record Apps Usage
  • Auto Answer
  • Notes History
  • Back Up & Download CSV
  • Free Update
  • 100% Undetectable


"I am a Sales Manager and I have a team of 20 employees. I was suspecting that one of them was giving out company information. That’s why I installed the application on all smartphones. Soon I found out who that employee was and fired him. HelloSpy application helps me get the truth."

Allen Thompson